sub processors

Sub-Processor Policy
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Last updated: May 13th, 2026
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Modifications: Remesh reserves the right to update this list from time to time by posting updates on its privacy policy found at https://live.remesh.chat/privacy-policy. Remesh will provide customers with email notification when the list is updated in accordance with the terms of the Customer Agreement (as defined below).
Remesh Inc. (“Remesh”) uses certain sub-processors to assist it in providing the Remesh Solutions described in the definitive agreement entered into between the parties governing the solutions provided by Remesh to Customer (“Customer Agreement”). Defined terms used herein shall have the same meaning as defined in the Agreement.
For the previous version of this policy, please see it here.
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What is a sub-processor
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A sub-processor is a third-party data processor engaged by Remesh who receives Customer Personal Data from Remesh for processing on behalf of our Customers and in accordance with our Customers’ instructions (as communicated by Remesh). Remesh engages different types of sub-processors to perform various functions as explained in the tables below.
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Due Diligence
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Remesh undertakes to use a commercially reasonable selection process by which it evaluates the security, privacy, and confidentiality practices of proposed sub-processors.
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This policy does not give Customers any additional rights or remedies and should not be construed as a binding agreement. The information herein is only provided to illustrate Remesh’s engagement process for sub-processors as well as to provide the actual list of third-party sub-processors used by Remesh as of the date of this policy (which Remesh may use in the delivery and support of its Services).
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Process to Engage New Sub-Processors
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Remesh undertakes to keep this list updated regularly to enable its Customers to stay informed of the scope of sub-processing associated with the Remesh Solutions.
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The following is an up-to-date list (as of the date of this policy) of the names, purpose, applicable Remesh Services, and data hosting locations of Remesh sub-processors:

Entity Name	Purpose	Applicable Services	Location
Google Cloud Platform (GCP)	Provides a platform-as-a-service to host and manage Remesh’s application services, infrastructure, DNS, ingresses, load balancing, performance management, and operational functionality.	All	US
FullStory	Provides analytics and insights into user experiences for product development and customer support purposes. Web analytics analyzes customer behavior.	All, if cookies accepted	US
SendGrid	Used to deliver automated email for platform functionality like account verification, password recovery, conversation invitations, and access control.	All	US
Domo	Used as Remesh’s primary BI tool. HubSpot data is sent to Domo for BI and analysis purposes.	All	US
OpenAI	Provides AI services for natural language, image, and voice processing. Remesh uses these tools for GenAI features and its agentic framework.	Clients who opt into GenAI/LLM features; otherwise default is opt-out. Advanced AI-assisted analysis.	US
Google Workspace	Platform for company email, storage, and document management. Remesh’s identity provider.	Remesh Research Services or email correspondence	US
HubSpot	Used to monitor license metrics, contract administration, billing and usage data, marketing enablement, and customer ticketing.	All	US
Kaseya (Spanning)	Provides backup and restore services for Google Workspace.	Remesh Research Services or email correspondence	US
Userflow	Provides onboarding and digital product adoption experiences for customers.	All	US
Daily.co	Provides video and audio meeting capabilities.	Clients who opt into video features; otherwise default is opt-out.	US
AssemblyAI	Speech-to-text API used to transcribe and extract transcriptions from video recordings and audio.	Clients who opt into video features or use speech-to-text.	US
Pinecone	Fully managed vector database used for vector filtering and semantic search.	Clients who opt into GenAI/LLM features; otherwise default is opt-out.	US
Anthropic	Provides AI services for natural language, image, and voice processing. Remesh uses these tools for GenAI features and its agentic framework.	Clients who opt into GenAI/LLM features; otherwise default is opt-out. Advanced AI-assisted analysis.	US

II. Third Party Service Providers
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Remesh may use Third Party Services providers for sample panel sourcing, moderators, and researchers and in rare cases related translation services. If applicable, the Order will specify that such Third Party Services may be used. Some of these entities may be considered to be ‘sub-processors’ under applicable data protection laws. Others may have a different role under the data protection laws. These differing roles are described in the Remesh Privacy Policy. These Third Party Services providers are determined by Remesh at the time that a conversation is scheduled based on the particular needs of the conversation (such as language requirements, timing, etc.). Remesh will select the Third Party Services providers from the Remesh Third Party Services provider list which can be found at https://www.remesh.ai/third-party-services. Such list may be updated monthly and such changes will take effect on the first day of the next month following the date on which the list is updated. It is Customer’s obligation to check the list to prior to running a Conversation. Upon Customer’s request, Remesh will identify the specific Third Party Services providers (from the posted list) to be used for Customer’s project. If Customer objects to any Third Party Services provider, Remesh reserves the right to postpone the affected scheduled Solutions.

Sub-Processors

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