Digital Transformation Trends in 2020 (Report)

This report excerpt is part of our monthly Remesh Live! series, where 100+ individuals participate in a Remesh conversation and share their thoughts on a range of topics from meal kit preferences to international healthcare, and more!

In April, we held a live conversation on digital transformation in the workforce with 100 consumers to hear what they had to say about:

• Their experiences with digital transformation in their organization
• How COVID-19 has affected their perceptions towards digital transformation
• The digital future they saw for their organizations 

Below, read about 3 key findings from that conversation.

To read the full topline report, click here.

The state of digital transformation in most organizations leaves much to be desired

Across every type of organization, more than 70% of respondents indicated that they believed their manager or senior management’s ability to manage a digital transformation was “somewhat effective” at best. When asked how digital transformation processes could be improved within their organizations, participants from different generations had vastly different ideas. Boomers were far more likely to recommend an increase in group collaboration, whereas Millennials and Gen X respondents seemed far more concerned about providing a competitive website and digital experience.

Employees want more skin in the game

Respondents also indicated that they wanted to be more actively involved in decision making within their organizations, with almost 70% of respondents believing that greater employee involvement was the most important part of improving organizational transparency. Respondents believed that having meetings where all ideas were on the table, as well as persistently seeking employee feedback through surveys and emails were the best ways to better involve employees into these discussions.

COVID-19 has improved communication and transparency within most organizations

Finally, most participants also indicated that they believed their organization had become more communicative and transparent since the COVID-19 pandemic. Yet, there remained a large variation in perception across respondents from different generations. While almost all (75%) boomers believed that their organization had become more communicative and transparent, more than half of all Gen X respondents believed that their organization had not changed at all.

Curious to learn more? To review the full set of data from this conversation, download our topline report.