Everything’s digital these days, and focus groups are no different.
It’s not uncommon to see a family sitting at a restaurant all on their phones. Or a train full of quietly zoned out commuters noodling away on their devices.
It’s easy to dismiss these changes as the end of an era when we willingly made eye contact. But, this type of tuned-in and digital environment can improve the process of conducting research - from writing a discussion guide to conducting a DIY focus group. It can also fundamentally change the way a brand uses a focus group.
Of course, there are valid concerns about replacing IRL with an online exchange. And not just that future generations will forget how to human properly without a phone in hand.
There are pros and cons to exchanging your traditional research methods for alternative discussion avenues.
More innovative customer interview strategies can include things like online focus groups. The latter has become a cost-efficient and quicker alternative to the in-person group. Even in the case of non-virtual products and services.
Whether you’re eager to jump on the online train (choo-choo! 🚂), or very doubtful that the online version can bring reliable results, it’s worth first pondering both sides.
How Do Online Focus Groups Work, Anyway?
To arrange a focus group, begin by:
Then, hire a moderator (internally or from a qual research company) who will write the discussion guide and lead the group. The moderator should be prepared for on-the-fly questions.
Following this method will provide you with the strongest qualitative data. And, a variety of customer feedback including thoughts, feelings, and beliefs.
If you're still not clear on how focus groups work online, watch the video of our own online focus group platform below. In this conversation, participants discuss concept testing.
A focus group is fundamentally an interaction of individuals (namely the moderator and the participants). It's driven by the moderator to gain information about a specific research topic. In-depth interviews are done on an individual level between a single interviewer and a single individual or consumer. The choice depends on the research type.
Before proceeding to the pros and cons list, determine the exact objective of your market research. If your goal is to scale responses, then an online focus group might be the right option for you. If your goal is to test something that requires interaction - like user experience - then an in-depth interview makes more sense.
Avoiding common market research blunders is often a challenge, even for the most seasoned researcher. By weighing online focus group pros and cons, avoiding those mistakes will be easier.
With a chat-style interface, you can cultivate thought-provoking responses. But, you don’t get to see the same body language and facial expressions as in face-to-face focus groups. In an online forum, a participant might be confident in their response. However, they may not communicate well in writing.
Both scenarios could occur with online focus group studies. But, subtle hints or gestures may be missed. Additionally, product testing may go amiss if the product involves physical interaction. This is unlikely, though, since customers increasingly purchase products online without ever seeing them in person.
One benefit of an in-person focus group is generating customer insights through interaction. In an online setting, this may not happen. So, it's important to consider if this online qualitative social research element will be important for you.
When market research studies occur in-person, it’s easier to tell if participants don’t quite understand a question. Even if they're don't explicitly state that.
With an online focus group platform, it might not be apparent that people are confused. Potentially, this makes the data for that question invalid.
When you’re working with a large group of people, there isn’t much room for specific questions. As with any focus group, work should be done beforehand to:
It’s easier for a participant to lose focus in research via a laptop. To remedy this, use a platform that's highly engaging. Notably, online surveys and social media feedback don’t typically garner high engagement.
If all goes according to plan in this case, your user interviews or participant polling should yield rich data.
Nothing loosens tongues like the ability to be anonymous.
As intimate and comfortable as an in-person focus group can seem, social norms still apply. Removing the social constructs that exist in person allows people to feel comfortable enough to speak their mind.
Ultimately, this gives you more honest responses and cleaner, more precise data.
Sure, in-person focus groups allow for a diverse group of people or segments. But, online versions are more flexible in location and time commitment. Since all that’s needed to join is a wifi connection, people can participate at a global scale.
Busy schedules often stop people from being able to participate in traditional focus groups. But, with no location restrictions, you can get a wider sampling of the region or country you’re targeting. And that can get you closer to the elusive qualitative market research data - a key to understanding consumer research.
When you remove physical limitations, it can become much easier to organize and conduct a focus group. Even with limited resources.
A digital focus group can also be useful when connecting with a demographic group that's hard to reach. You don’t need to reserve and pay for a space. Instead, your sample can concentrate on answering questions that you've carefully crafted.
This goes hand in hand with saving money - time is money after all, amiright? When you don’t need to book a space and coordinate travel with participants, you save time and energy. This is especially impactful when you are carrying out multiple sessions over a period of time.
As a bonus, paid online studies are typically less expensive than in-person research studies. This is because the session is less demanding. This structure also allows participants who engage in qualitative research as a side hustle to engage in volume.
A benefit of using an online focus group platform is the digital technology used to run the discussion. New tech can increase efficiency, lower costs, and give deeper insights than you would glean from an in-person group.
Some online research platforms (or services from market research companies) can engage hundreds of participants at once. This allows you to converse and ask questions the way you would in a physical setting, and combines the best of both worlds: quantitative research supported with qualitative insights directly from your customer.
Artificial intelligence and machine learning can be implemented in this style of market research. Here, they can be segmented and analyzed in a large amount of incoming responses. In your research, these technologies can:
Because this method of research may be new to your brand, it’s important to think about the potential consequences. This includes finding sample.
There are a number of unique ways to find participants. Traditional sample size is around 10 participants. However, online focus group platforms can handle 50 to 250 participants, and beyond. This method may also extend the time of research beyond one hour.
Another non-traditional concern to take on is the way that focus groups pay participants. While paper gift cards might suffice in a traditional focus group, they don’t translate well to anonymous digital participants. Instead, streamline the user experience for digital sample by providing Venmo links, coupon codes, or even something as unusual as Bitcoin!
If your brand feels uneasy about conducting paid focus groups on the Internet, partner with a vendor. They can handle the payment process instead.
In terms of finding sample, there are a number of new strategies starting to emerge:
And finally, when you start to recruit for focus groups online, make sure to calculate the sample size you need by using a simple formula, which the in-house researchers at Remesh rely on as well.
Before you make any final research method decisions, make sure you understand what kind of data to collect. Consider how important things like the number of responses are to the end result you are trying to achieve. That way, you can see if there is a particular research method that best aligns with your goals.
Eager to better understand your customers? Check out our eBook on writing a discussion guide for deeper, more meaningful insights.